Privacy Policy

1. Introduction

This Privacy Policy describes how ACUMEN TRAVELS (INDIA) PRIVATE LIMITED ("Company", "we", "us", "our") collects, uses, and protects any information that you provide when you visit our website and/or purchase products or services from us.

We are committed to ensuring that your privacy is protected. Any personal information collected from you will be used strictly in accordance with this Privacy Policy.

The Company may update this policy from time to time by revising this page. You are encouraged to review this page periodically to stay informed about any changes.

2. Information We Collect

We may collect the following types of information:

• Name
• Contact information, including email address and phone number
• Demographic information such as postcode, preferences, and interests (if required)
• Other information relevant to customer surveys, promotions, or service improvement

3. Use of Collected Information

We collect and use personal information to better understand customer needs and improve our services. Specifically, this information may be used for:

• Internal record keeping
• Improving products and services
• Sending promotional emails about new services, offers, or updates (only when permitted)
• Conducting market research and customer feedback analysis
• Contacting users via email, phone, SMS, fax, or postal mail when required
• Customizing website content and user experience

4. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access, misuse, or disclosure, we have implemented appropriate technical and organizational security measures to safeguard the information we collect online.

However, while we strive to protect user data, no electronic transmission or storage method is 100% secure. Users acknowledge this inherent risk when sharing information online.

5. Cookies Policy

A cookie is a small data file stored on your device that helps analyze web traffic and improve user experience.

How We Use Cookies

We use cookies to:

• Analyze website traffic and user behavior
• Identify frequently visited pages
• Improve website performance and usability
• Customize website content based on user preferences

The collected data is used strictly for statistical analysis purposes and is removed from the system after processing.

Cookies do not give us access to your computer or personal data beyond what you voluntarily share with us.

Managing Cookies

Most web browsers automatically accept cookies. You may choose to accept or decline cookies by modifying your browser settings. Disabling cookies may limit certain website functionalities and user experience.

6. Control Over Your Personal Information

You may restrict the collection or use of your personal data in the following ways:

• While filling out website forms, look for options to opt out of marketing communications
• If you have previously consented to marketing communications, you may withdraw your consent at any time by contacting us at [email protected]

7. Sharing of Personal Information

We do not sell, lease, or distribute your personal information to third parties without your consent, except where required by law or regulatory authorities.

We may share limited information with trusted service providers (such as payment gateways, booking partners, or technical service providers) strictly for service delivery purposes and under confidentiality obligations.

8. Third-Party Promotions

With your consent, we may send promotional information about third-party services or partners that we believe may be of interest to you. You may opt out of such communications at any time.

9. Access and Correction of Information

If you believe that any personal information we hold about you is incorrect, incomplete, or outdated, you may contact us using the details below. We will promptly review and correct the information where applicable.